ASX Support AI
Ask anything -- AI responds instantly
ASX SUPPORT AI
Ask me anything about your ASX software. If I can't solve your issue, hit Escalate to Staff anytime to get a real human.
Hey! What can I help you with today?
Enter to send -- Shift+Enter for newline
Powered by SupportBase -- build your own support site
Installation Guide
Step-by-step -- full guide loaded
INSTALLATION AI
Tell me which product you're installing and I'll walk you through every step.
Which ASX product are you setting up?
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Secure Account AI
Step-by-step -- Fortnite & more
SECURE ACCOUNT AI
Tell me which account you need help securing and I'll walk you through every step.
Which account do you need help securing?
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ANNOUNCEMENTS
Self Support
Community threads
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No threads yet.Username:
Known Issues
Active problems the team is aware of
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No known issues right now.System Status
Powered by ASX Network
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PRODUCT STATUS
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Connect to ASX Network to see live status.Enter your Gist URL in Admin Panel --- Network.
Live Tickets
Escalated conversations
🎫
No escalated tickets.Transcripts are stored in your Discord channel. Search below filters loaded transcripts by name.
Enter to send as staff
ADMIN PANEL
Branding
API Key
--- API key is configured securely on the server via Netlify environment variables. No action needed here.
------ Cloud Config Sync
Set this up once and your branding, passwords, and Discord settings automatically load for every visitor on every device.
--- Not configured --- settings only save on this device
After creating your gist, add these 2 env vars to Netlify:
Netlify > Site Settings > Environment Variables --- Add variable
Then redeploy. After that, every visitor auto-loads your config with no setup.
CFG_GIST_ID --- your Gist ID (shown above after creating)CFG_GIST_TOKEN --- your GitHub tokenNetlify > Site Settings > Environment Variables --- Add variable
Then redeploy. After that, every visitor auto-loads your config with no setup.
Discord Webhook
When a user escalates, Discord gets pinged with the full AI conversation so staff can jump in.
Webhook URLs are stored securely as Netlify environment variables --- they are never exposed to the browser or stored in the config.
Set these in Netlify --- Site Settings --- Environment Variables:
Set these in Netlify --- Site Settings --- Environment Variables:
DISCORD_WEBHOOK_URL --- main escalation webhookDISCORD_TRANSCRIPT_URL --- transcript webhook (optional)
Passwords
Owner password is stored as a Cloudflare secret --- it is never in the source code or config.
To change it: Cloudflare Pages > Settings > Environment Variables --- OWNER_PASSWORD, then redeploy.
To change it: Cloudflare Pages > Settings > Environment Variables --- OWNER_PASSWORD, then redeploy.
Discord Auth
--- Checking cloud sync status...
ADD ACCOUNT
ACCOUNTS
Product Guides
The AI uses enabled guides to answer questions.
ASX Network Connection
Connect to the ASX Network to get live product status, bug alerts, and the verified badge.
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Not Connected
Enter your Gist URL below to connect
Network Hub Control
You are the hub owner. Changes here push to ALL connected sites instantly.
Product Statuses
Bug Reports
Network Announcements
Report Issue to Hub
If you spot a bug with a product you sell, report it to the hub owner. They'll verify and push an update.
AI Resolution Stats
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TOTAL CHATS
0
AI RESOLVED
0
ESCALATED
AI Resolution Rate: ---
Known Issues Board
Pinned issues show as banners in user chats when keywords match.
--- Slash Commands
Staff type /command in the ticket reply box to instantly send a preset message.